Your Questions, Answered

  • Mediation is a structured conversation guided by an independent mediator to help people resolve a dispute and reach a workable agreement.

    The outcome is shaped by the participants, not the mediator.

  • Yes. Mediation is a confidential process.

    This allows participants to speak openly and explore possible solutions constructively.

  • Mediation itself is not legally binding.

    If an agreement is reached, it can be recorded in writing and may later be formalised if required.

  • Mediation does not guarantee agreement.

    However, it often helps clarify the issues and identify possible ways forward.

  • Yes. Mediation is voluntary.

    Both participants must be willing to engage in the process.

  • This depends on the nature of the dispute.

    Many matters can be addressed within a single session, while others may require additional time.